Return/Exchange Procedure
You can return products within 5 days after delivery (where return is available). Please follow these steps to raise the request:
- Create a “Return or Exchange” request under “Orders” in the Main Menu of the website.
- Once you click on the link you will be asked for your Order no. and registered Email/Contact.
- Upon filling these details, you will see all your products eligible for exchange/return.
- Then you can select a reason for exchange/return, give additional remarks, share relevant images, and the request is successfully placed.
- In case of defective or incorrect products it is mandatory to upload relevant images.
- It may take 24-48 hours for your request to be approved/ rejected.
- Once your request is approved, the same will be picked up in 1-3 working days by our courier partner.
- Please take a picture or video of the product while you are handing it over to the delivery boy as a proof for any disputes in the future.
- Please handover the item which the delivery boy has come to collect only.
- If any unaccounted items are handed over, the same will not be our responsibility as the courier partners will deliver us only the item for which pickup is arranged.
- The shipping charges are non-refundable.
- If, your request is rejected before pickup or at the QC stage you can seek clarification by emailing us at: ayurwellproducts@gmail.com
Cancellations
You have the option to cancel the orders till the time order is un-fulfilled or unshipped. Once shipped, the orders cannot be cancelled as they are already in transit. Usually orders are fulfilled same day or within 24 hours. Please reach out to our customer care at +91-7622001630 in case of cancellation queries.
Product Bought in Sale (if applicable)
Unfortunately, products bought during sale period cannot be refunded/returned/exchanged if the product is not damaged.
TO RETURN ANY ITEM PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT +91 7622001630 & EMAIL US AT AYURWELLPRODUCTS@GMAIL.COM WITHIN 3 DAYS OF THE PRODUCT DELIVERY.